Legal information
Draft — being reviewed by our lawyers. Last updated 16/10/2026.
Information about the service provider, under article 10 of Decree-Law 7/2004 (electronic commerce) and Regulation (EU) 2022/2065 (Digital Services Act).
Company
| Item | Details |
|---|---|
| Company name | GINGER DIALOGUE - UNIPESSOAL LDA |
| Brand and service | Pratoroo by Ginger (pratoroo.com) |
| Registered office | Estr. Main Nr. 1, 2550-450 Peral CDV, Cadaval, Portugal |
| Company / tax number | 519653955 |
| Registration | Commercial Registry Office, registration no. 519653955 |
| Share capital | 2.500,00 € |
| [email protected] | |
| EU VAT number | PT519653955 |
What we do
GINGER DIALOGUE - UNIPESSOAL LDA runs the Pratoroo Platform: an online marketplace where independent local businesses sell their products to customers, with ordering, online payment and, in some areas, delivery by independent couriers of the Pratoroo network. Pratoroo is not the seller of the businesses' products (see the Terms of Use).
Contacts
- Customers: Help on the order or [email protected].
- Businesses and couriers: Help in the dashboard or the app, or [email protected].
- Authorities (single point of contact, Digital Services Act article 11) and users (article 12): see Digital Services.
- Data protection: [email protected] (see Privacy Statement).
Legal documents
- Terms of Use
- Partner Terms
- Courier Terms and Conditions
- Privacy Statement
- Cookie Policy
- Fraud prevention and fair use
- Digital Services
- Complaints and dispute resolution · Electronic Complaints Book
Supervisory authorities
- ANACOM — Digital Services Coordinator in Portugal (Law 12-A/2026) — www.anacom.pt
- CNPD — Portuguese Data Protection Authority — www.cnpd.pt
- ASAE — Food and Economic Safety Authority — www.asae.gov.pt
- Directorate-General for Consumers — www.consumidor.gov.pt
Intellectual property
The Pratoroo brand, the kangaroo logo, the design, texts and software of the Platform belong to GINGER DIALOGUE - UNIPESSOAL LDA or its licensors and are protected by law. Copying, reproducing or using them without written permission is prohibited. The businesses' brands, photos and menus belong to the respective businesses.